Terms & Conditions

I am an artist living and working on the North West coast of England.

When you shop online these terms apply. They’re important for both of us, as they set out what we expect from each other, and they also give you helpful info.

You

To shop with me, you need to:

• be at least 16 years old;
• have a credit or debit card that we accept (see bottom of page for details of current payment providers)
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Placing an order

It’s recommended your first order is delivered to your billing address. This maximizes the chances of your purchase being accepted.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order, if you don’t receive your acknowledgement please check your spam folder.

I can only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel/change your order within a short period of ordering. Please get in touch so, I can try and sort the best possible solution.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, I will get in touch with you.

Very occasionally, I may need to refuse or cancel an order or close or freeze an account (if I have previously confirmed your order) – e.g. if I think there’s something amiss with an order or an account. If this happens to you and you think there has been a mistake, just get in touch.

Prices and product descriptions

If I discover an error for any items you have ordered, I will contact you as soon as possible. I will give you the option of reconfirming your order (at the correct price) or cancelling it.

If I can’t get in touch with you, I will treat the order as cancelled. If you cancel and you’ve already paid, I will refund you in full.
Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

Delivery

Before you finalise your order, there will be standard delivery information (this will be tracked and traced for security and safety for you and me) depending on the delivery address.

Proof of postage

If you need to return any items, I strongly recommend you get proof of postage (it’s free at the Post Office and return centres). My return address is: Tina Dempsey, 32 Kingfisher Way, Fleetwood, Lancashire, FY7 8SB. All items must be in their Original condition.

All returned items should be sent in their original condition and packaging where possible.

*This doesn’t affect your statutory rights